FORMAT & DELIVERY
Giclée fine art prints will be printed on fine art paper and are of archival quality of at least 80 years so will not fade with time like regular prints might. The prints will be packaged and sent out by our fine art printing partner. The prints will be packaged flat in a hard back envelope. Please note that all prints are unframed. Any frames in photos are for illustration purposes only.
You will be sent your commission in PDF format in CMYK colour space and in JPEG format in RGB. You will be sent two copies of each format, one with a 3mm bleed and crop marks and one without crop marks and bleed so that you have everything that you need for printing as some printers require different file types. If you need it in a different format or size, please let us know before ordering so that we can advise if this is possible or not and whether there is an additional charge.
Once your order is confirmed, we'll need to take a non-refundable 50% deposit before we can begin any work on your order. Once the illustration is finalised and approved by you, we will require the balance 50% before we send your order off to print or send you your digital file. Our preferred mode of payment is via bank transfer. We will provide the bank transfer details on the invoice and send you through a receipt once we receive payment. If paying via our Etsy store or Paypal would make you more comfortable, we can arrange this, but please note that there will be an additional fee incurred to cover Etsy/Paypal's processing fees.
Included in the price is up to 3 revisions. To clarify, a revision is where upon receiving visuals from the Inky Acorn Designs, you, the customer, request an alteration.
If revisions are required, you are advised to collate them and send them to Inky Acorn Designs together in one email where possible as each request received from you to make amendments to the design will count as one revision. (e.g. If you request that we amend the colour of something in the illustration and then later send a request for an additional element to be added to the design, this will count as two revisions. However, if you request both these changes at the same time, in the same email; it will only be classified as one revision. The reasoning for this is that each minor change can significantly impact different elements of the design, so if we have all the information of changes required at the same time, it will take much less time to resolve revisions than if multiple separate amendment requests are received at differing times.)
If in the unlikely event that the you are unhappy with the final design and the 3 revisions have been utilised, you have the option to request additional revisions for an additional charge of £20 per revision or to terminate the agreement. If the agreement is terminated by you, the deposit will be kept by Inky Acorn Designs and no other charges will be due and no further work will be completed by Inky Acorn Designs.
All designs will be sent by PDF to you to approve before they are sent off to print. Once you have approved the files, we cannot make any further changes to the illustration. If you do spot an error after the designs have been sent to print, we will have to receive payment for re-printing before we can send corrected version to print.
As the illustration will be bespoke to your requirements, we are unable to offer refunds on final products unless the product is faulty (e.g. if it gets mishandled during postage) as they are custom made to order.
RIGHTS AND REPRODUCTION
All images and designs created by Sophie Hodges are copyright to Sophie Hodges for Inky Acorn Designs.
Designs and images created by Sophie Hodges for Inky Acorn Designs may not be edited, copied, sold or reproduced without her permission for commercial gain. E.g. you may not commission Inky Acorn Designs to produce an illustration of a place or business, print it onto tea towels and then sell them for a profit. If you wish to licence Inky Acorn Designs to create an illustration for re-sale, please get in touch via our contact form or email email@example.com
- we would love to hear from you!
If you have purchased a digital file, you may print the design for personal use only.
Inky Acorn Designs reserves the right to re-use imagery and/or designs in future projects.
Unless specified, you permit Inky Acorn Designs to use photographs of the finished designs for portfolio use, on social media (Instagram @inkyacorndesigns) and on inkyacorndesigns.com. You will not be tagged in social posts unless you specifically request Inky Acorn Designs to do so.