Once your order is confirmed, we'll need to take a non-refundable 50% deposit before we can begin any work on your order. Once the designs are finalised and approved by you, we will require the balance 50% before we send your order off to print. Payment will be via bank transfer. We will provide the bank transfer details on the invoice and send you through a receipt once we receive payment. If paying via our Etsy store would make you more comfortable, we can set up a custom order on Etsy for you but please note that there will be an additional 13% charge on the total amount to cover the cost of Etsy's various processing fees.
Included in the price is up to 3 revisions for each type of design your have ordered (e.g. full day invitation = one design, evening invitation = one design, RSVP card = one design). To clarify, a revision is where upon receiving a design proof from the Inky Acorn Designs, you, the customer, request an alteration.
If revisions are required, you are advised to collate them and send them to Inky Acorn Designs together in one email where possible as each request received from you to make amendments to the design will count as one revision. (e.g. If you request that we amend the font colour and then later send a request for additional wording to be added to the design, this will count as two revisions. However, if you request both these changes at the same time, in the same email; it will only be classified as one revision. The reasoning for this is that each minor change can significantly impact different elements of the design, so if we have all the information of changes required at the same time, it will take much less time to resolve revisions than if multiple separate amendment requests are received at differing times.)
If in the unlikely event that the you are unhappy with the final design and the 3 revisions have been utilised, you have the option to request additional revisions for an additional charge of £30 per revision or to terminate the agreement. If the agreement is terminated by you, the deposit will be kept by Inky Acorn Designs and no other charges will be due and no further work will be completed by Inky Acorn Designs.
All designs will be sent by PDF to you to approve before they are sent off to print. Once you have approved the files, we unfortunately cannot take any responsibility for any spelling errors that you did not notice on the proof so we do ask that you thoroughly check each proof carefully before you let us know that it is approved. If you do spot an error after the designs have been sent to print, we will have to receive payment for re-printing before we can send corrected versions to print.
RIGHTS AND REPRODUCTION
All images and designs created by Sophie Hodges are copyright to Sophie Hodges for Inky Acorn Designs.
Designs and images created by Sophie Hodges for Inky Acorn Designs may not be edited, copied, sold or reproduced without her permission. E.g. you may not crop one of Sophie Hodges' illustrations and print it yourself onto an order of service.
Inky Acorn Designs reserves the right to re-use imagery and/or designs in future projects.
Unless specified, you permit Inky Acorn Designs to use photographs of the finished designs for portfolio use, on social media (Instagram @inkyacorndesigns) and on inkyacorndesigns.com. You will not be tagged in social posts unless you specifically request Inky Acorn Designs to do so.